All orders are processed within the stated timeframe upon order, Stock items will be shipped within 48 hours, Configured order items may take much longer. We typically work on a 4-8 week window for all custom orders (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
We do not currently offer local delivery to B2C customers
In-store pickup
You can skip the shipping fees with free local pickup at our factory at Wiveliscombe in Somerset. After placing your order and selecting local pickup at checkout, your order will be prepared and and when ready we will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 9AM to 5PM Monday to Friday. Please have your order confirmation email with you when you come.
International Shipping
We are able to offer international shipping on items ordered through email, phone or quote. We will price delivery at cost plus a small administration fee.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Precision Plank is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@precisionplank.co.uk with your name and order number, and we will look into it for you.
Include a link for customers to track their order if available.
Refunds, returns, and exchanges
Please see our full returns policy here
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@precisionplank.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at hello@precisionplank.co.uk